At SIMONA ESPACIOS LLC, we are committed to ensuring the quality of our products. We do not offer refunds, but we accept exchanges within 7 days of receiving the item, provided the product has not been used, is in its original packaging, and all tags remain intact.
If the customer wishes to make an exchange, they must contact us for authorization. All return shipping costs for the exchange are the customer’s responsibility, unless the product is confirmed to have a factory defect. If a defect is found, SIMONA ESPACIOS LLC will determine whether an exchange is necessary and will cover return shipping costs only if the defect is confirmed.
Waiver of Claims for Shipping Costs
By proceeding with an exchange under these conditions, the customer understands and agrees that return shipping costs are their responsibility and expressly waives any future legal claims regarding such costs. SIMONA ESPACIOS LLC will not be responsible for shipping expenses incurred during the exchange process unless the product is confirmed to be defective.
Delivery Times
Delivery times for exchanges may vary between 5 to 7 business days, depending on product availability and the customer’s location.